At Poweye, we asked ourselves the question: why is the most probable cause of an IT outage often the last thing that an incident management team checks?
Well at Poweye we think that Power is the last thing checked by an incident management team because it is not possible to check the power to a device without sending an engineer to site or asking your customer to check for you.
Now Poweye provides a unique approach to quickly localise an IT incident so that the most appropriate action can be taken quickly and cost effectively.
Poweye works by providing alerts into your IT Service Management system when power is lost to your IT elements including; servers, network WAN routers, LAN switches or any other powered appliance.
Importantly, Poweye does not need a data network to work. Instead, Poweye exploits the resilient 2G GSM service as an out-of-band management channel and an IoT device. Poweye then communicates event management information to an IT Service Management system which has a Web Services interface.
Poweye works with any ITSM system that has a Web Services API that allows integration of 3rd party systems e.g. REST, SOAP etc.
Most up-to-date ITSM systems now support 3rd party API's, examples include; ServiceNow® , HP Service Manager and BMC Remedy.
The Poweye solution is cloud-based and has been architectured to enable fast cost effective integration to your ITSM system - either your own ITSM system or your managed service provider's system. Whichever system you have Poweye will provide the integration necessary for your organisation. You simply let us knowabout your Web Service specification and we do the REST!
The Poweye service includes a smart IoT device that actively monitors power to your IT/network device and communicates with the Poweye cloud service via a reliable GSM mobile network an supported in most parts of the world.
There are different poweye versions - rack mounted for larger sites/data centres and plug-in for smaller sites. UK, US and EU plug types are available as well as IEC plug versions for data centres etc. There is also a UPS version available if required.
The Poweye Internet of Things (IoT) device can be installed by your own IT organisation or Poweye if needed.
Poweye can work in almost any country around the globe including the USA.
Unlike Europe, in the USA 2G mobile network has been almost completely phased out however there is now excellent coverage using the newer 4G/LTE mobile standard. From April 2020, Poweye devices are available that specifically support the 4G/LTE USA mobile standard i.e. Band B2/B4/B12. (Note that the new USA specific model cannot work on the European 4G network)
Please ask if you have other country requirements.
Yes, Poweye work with any IT device deployed in a data centre, office or any remote location.
In most locations we would expect a 2G GSM mobile signal to still be available - even if not all the time. If necessary Poweye can installed in your data centre or business site to check that a GSM mobile signal is available.
The Poweye devices can be rack mounted and support both IEC and UK/EU/US cables as required.
Poweye actively monitors the power to your IT devices. When the power goes down poweye automatically creates an Alert in your ITSM system and you (or your managed service provider) has to respond quickly to the Incident.
However, in some cases you may choose to have a UPS (Uninterrupted Power Supply) to provide emergency power to your critical devices. In which case Poweye can provide a smart UPS to keep your critical devices up and running and avoid your customers being impacted.
With a smart Poweye UPS solution, if the mains power is lost then an Incident is still created by poweye and when the mains power returns the Incident ticket can be automatically be closed. During this period you have time to decide how long you have available and what you can do to mitigate a potential outage.
Absolutely, remote kiosks are a good example of where poweye can really keep you informed of power issues and help maintain service availability.
Examples deployments include; remote ticket machines, digital message boards, delivery lockers, ATM machines.
In addition to alerting you to power issues, Poweye can also be used to remotely reboot equipment in remote/unmanned locations getting your service back running quickly and cost effectively.
Poweye customers will typically be:
In either case a IT service management automation tool such as ServiceNow will be used to create, update and close Incident records aka "tickets".
When the power is down your business is down. So when your customers are affected then you will be on the phone to your IT providers whatever day or time it is - right?
As client account manager you won't always know that there has been a outage with your customer. But with Poweye deployed you will have a Poweye "chatbot" app that allows you to be informed of any power related Incidents that may be affecting your customer's service. So when you get that angry customer call you can quickly identify whether this is a really problem with your service or actually a customer power issue.
As a optional service, Poweye can also be extended to provide any additional information from your ITSM system to your personal Poweye "chatbot" e.g. alerts and updates on any P1 Incidents, current Incident volumes, performance against SLAs etc.